Effective Communication - 1798 Words

[pic] [pic] NAME : MUSWA JOEL PROGRAM : HACC 2 REG NUMBER : R102325A COURSE : BUSINESS COMMUNICATION SKILLS FOR COMMERCE (CSCO103) LECTURER : MR MUTAMBWA DUE DATE : 30 MARCH 2012 Q : Effective communication is the backbone of any business organisation. Discuss. Communication can be defined as a two way process of reaching mutual understanding in which participants not only exchange(encode and decode) information but also create and share meaning. Effective communication is whereby the information send must be received and understood by the receiver in†¦show more content†¦Operational managers and their subordinates are believed to have a closer contact with customers and clients, therefore they know better what the customers need at a specific time and the proper decisions are made as to what should the organization do to meet the demands of the consumers(delivering the right merchandise to the right people at the right time and place). Communication also increases participation, that is, if a goal is communicated throughout the organization, the subordinates with the aim of achieving self esteem would want to participate in the attainment of the desired outcome motivated by the rewards they expect from participation, effort and performance(Victor Vroom’s expectancy theory). Production of defects is also reduced by effective communication. Subordinates usually work under instruction, that is, there should however be proper clarification on what really needs to be produced, boiled or roasted chicken. If there are no proper channels of communication, producers end up producing the products that are not required. Effective communication also facilitates coordination between individuals and departments within an organization (production department and the marketing team or the research and development de partment). CommunicationShow MoreRelatedCommunication : Effective And Effective Communication818 Words   |  4 PagesEffective communication is an extremely important piece in a business organization. Not only does effective communication increase work flow it also enhances and keeps good morale in the workplace. In effective communication has the reverse effect and can be an anchor on production and workplace morale. According to Rogers,† Communication failures may occur when information is not clear or to complex, which causes problems with information recall. When too much information is given at once, incompleteRead MoreEffective Communication1085 Words   |  5 PagesEffective communication Communication is primarily an exchange of information, ideas, or thoughts. This paper will focus on the process of verbal and nonverbal communication as well as the components of each. It outline the formal and informal channels of criminal channels. 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I will discuss the importance of effective communication, the